The ability to communicate effectively is a vital component in anyone's toolbox. Our communication courses will help you understand what gets in the way of effective communication; some of the different types of information available; and how to find and use the right information.
why train with pitman training?
EFFECTIVE BUSINESS COMMUNICATION
In this course over six modules you'll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You'll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you'll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more.
There are 6 lessons in this training course:
You will look at the definition of business communication and the different methods of communicating in business.
You'll focus on the appropriate use of tone and language in your communications.
Will look at planning your communication and the different forms of written business communications.
You will cover face-to-face and phone communications as well as focusing on listening skills, questioning skills, body language and personal networking.
This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
This is an e-learning module which focuses on online communication. You'll look at written online communications such as emails, webpages and blogs, then you'll look at spoken online communications which include video conferencing, online presentations and audio conferencing.
COMMUNICATIONS IN AN ORGANISATION
This course is most suitable for those who're looking to work for a business in a pivotal role where liaison with other members of staff and team members is essential.
Key benefits of this course: -
• Improved performance for anyone looking to make more of their time
• Flexible, self-paced learning via the internet
• Learn where and when you want
• Hints and tips to help solve real work problems
• Includes a 'Progress file' so you can record your learning activities and progress
• The opportunity to gain a prestigious Pitman Training Certificate
What You'll Study
EFFECTIVE ONLINE COMMUNICATION
We're spending an ever increasing amount of time online so there has never been a more important time to ensure that how you communicate whilst online is both appropriate and effective.
This course is designed to teach you how to communicate professionally and effectively online on various platforms.
There are 4 modules in this course:
Covers the definition of online communication, connecting to the internet, real-time and delayed communication, types of online audience, the internet and the law.
You'll look at email structure, language and tone, web pages, texting, social media, wikis and instant messaging.
Covers video conferencing features, preparation and good practice, video presentation features, structure, audience and software, audio conferencing features, preparation, software and good practice.
You'll go through a summary, communication forms, audiences and finally writing and speaking online.
COMMUNICATION SKILLS FOR IT SPECIALISTS
The world of IT can be confusing if you don't speak the language, so our Communication Skills for IT Specialists course is designed to help you effectively engage with all types of audiences.
To be a great communicator you need to be able to first of all understand the theory behind good communication and the positive results it brings. You'll learn great negotiation and listening skills, together with assertiveness training and how to manage resistance and conflicts.
What's more, to truly add value, you'll learn how to harness your creativity, create impactful presentations and discover the secret behind selling your ideas with passion.
There are three sessions within this course:
Importance of Communication Skills, Foundations of Effectiveness, Communications Theory, Assertiveness, Listening Skills, Effective Listening Techniques, Personality Types, Conflict Resolution.
Negotiation Skills, Negotiation Tips and Techniques, Translating Your Knowledge, Accountability and Trust, Building Rapport, Repairing Damaged Relationships, Effective Written Communications, Types of Writing.
Preparing the Presentation, Delivering the Presentation, Creative Communications Management, Creativity Techniques, Value-Added IT, Value Quantifier, What Managers Buy, Selling Solutions, Developing Communication Channels.
One of several communication courses offered by Pitman Training, this course tackles a core skill that's often in demand - particularly if you're looking for promotion, additional responsibility or to broaden your opportunities.
Moving you on from basic communication skills, this course considers key communication areas in depth to help you become more confident in the workplace as well as more effective.
The course is highly practical in nature - it is packed with hints and tips to solve real-life work problems including quizzes to help reinforce your learning as you go.