Handling Conflict and Confrontation

This Handling Conflict and Confrontation course will quickly provide you with real-life useful strategies to help you handle problem situations.




Is this for you?

This course is suitable for all but would be particularly useful for anyone who has recently gained promotion to supervisory, management or team leader type roles.


Award and Associated Qualifications

Awarded 1 CPD points upon successful completion

Start Date


Study Type

or a combination, Online, in centre

Training Type



1 hour

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For further information and pricing please fill in your details below and we will get back to you as soon as we can. Or, call the team on 042 - 3511 4271 or call 0331 9878611.

    About this course

    Conflict is an unfortunate part of life which everyone inevitably stumbles across at some point, and conflict within the workplace can be especially difficult to deal with.

    This short course will give you practical, solution-based tactics to help you diffuse and control volatile situations. You’ll undertake various exercises and assessments to help you fully get to grips with how to resolve differences fairly, quickly and calmly.

    One of the main benefits to this course is that it can be studied online in just two hours, which means you can fit your training in around existing commitments and quickly be armed with useful conflict resolution techniques.

    These are the sections within this course: – 

    Section A – Handling Conflict

    Section B – Types of Conflict

    Section C – Stages of Conflict

    Section D – Managing Conflict

    Section E – Maintaining Relationships

    Section F – Emotions of Conflict

    Section G – Responses to Avoid

    Aims and Objectives


    Finance Options

    Career Path

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      What's the difference?

      We offer a range of training packages in a range of subject areas and can offer blended learning opportunities to best meet your needs


      Our courses are practical in nature and focus on a single subject and can last anywhere from a few hours to a few days.


      Diplomas are designed to give you a complete skillset mapped to a specific career path and contain a number of core and elective courses